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By accessing this website and placing an order, you agree to be bound by these Terms & Conditions, including the Returns and Refund Policy outlined below.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of this website constitutes acceptance of any changes.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to:
a replacement or refund for a major failure
compensation for any other reasonably foreseeable loss or damage
have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
All orders are subject to acceptance and availability.
We reserve the right to:
cancel or refuse any order
limit quantities purchased
correct pricing errors
refuse service where we reasonably suspect fraudulent or abusive behaviour
If an order is cancelled after payment has been received, a full refund will be issued.
All prices listed on our website are in Australian Dollars (AUD) unless otherwise stated.
We reserve the right to change pricing at any time without notice.
Delivery timeframes provided are estimates only and may vary due to courier delays or circumstances beyond our control.
We are not responsible for delays caused by shipping carriers once an order has been dispatched.
Risk in the goods passes to the customer once the goods have been delivered to the shipping carrier.
We may accept change-of-mind returns at our discretion subject to the conditions below.
To qualify for a change-of-mind return:
Return request must be made within 14 days of delivery
Product must be unused and in original condition
Product must contain no scratches, marks, wear, installation, or damage
All original packaging, accessories, and documentation must be included
Returns that do not meet these conditions may be refused.
Approved change-of-mind returns are subject to the following restocking fees:
Orders up to $200 – $50 restocking fee
Orders over $200 – $100 restocking fee
Restocking fees will be deducted from the refund amount.
Restocking fees do not apply where a refund or replacement is required under Australian Consumer Law for a product defect or major failure.
For change-of-mind returns:
Customers are responsible for all return shipping costs
Returns must be sent using a tracked shipping service
The customer remains responsible for the goods until they are received and inspected
If the return is due to a faulty or incorrect product, we will cover reasonable return shipping costs as required under Australian Consumer Law.
All returned products will be inspected upon arrival.
If a product:
shows signs of use
contains scratches or marks
has been installed or modified
is missing packaging or components
we reserve the right to:
refuse the return, or
apply additional deductions where permitted by law.
Rejected returns may be sent back to the customer at their expense.
Approved refunds will be issued to the original payment method only.
Refunds will be processed after returned goods have been received and inspected.
Please allow 5–10 business days for the refund to appear once processed.
Shipping costs are non-refundable for change-of-mind returns.
If a customer initiates a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to provide evidence of this policy, order confirmation, delivery records, and correspondence to the payment provider.
Where a chargeback is initiated for goods that were successfully delivered, we reserve the right to pursue recovery of the goods or payment.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the replacement, repair, or refund of the product, as required under Australian Consumer Law.
For all returns or customer service enquiries, please contact us with your order number and details of your request.
Returns must not be sent back without prior authorisation.