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All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once an order has been processed and dispatched, customers will receive a shipping confirmation and tracking information (where available).
We ship orders using reputable courier and postal services to ensure safe and reliable delivery.
Shipping methods may include:
Standard shipping
Courier delivery
Express shipping (where available)
The shipping provider will be selected at our discretion based on the most efficient and reliable service available for your location.
Estimated delivery times vary depending on the destination and shipping method selected.
Typical delivery estimates:
Metropolitan areas: 2–7 business days
Regional areas: 3–10 business days
Remote areas: 5–14 business days
Delivery timeframes are estimates only and may vary due to courier delays, peak periods, weather events, or other circumstances outside our control.
Shipping costs are calculated at checkout based on:
delivery location
order size and weight
selected shipping service
Any shipping promotions or free shipping offers will be clearly stated on the website where applicable.
Where tracking is available, customers will receive a tracking number once their order has been dispatched.
Tracking information is provided by the shipping carrier and may take up to 24 hours to update after dispatch.
Once an order has been dispatched and handed to the shipping carrier, the responsibility for delivery passes to the shipping provider.
Risk in the goods passes to the customer upon dispatch from our facility, except where otherwise required under Australian Consumer Law.
Customers are responsible for ensuring that shipping details are accurate and complete at the time of purchase.
We are not responsible for orders that are delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
If an order is returned due to incorrect address details, additional shipping fees may apply to resend the order.
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged item and packaging.
If a shipment is lost in transit, we will work with the shipping provider to investigate the issue and determine the appropriate resolution in accordance with Australian Consumer Law.
If you experience a delivery issue, please contact us with:
your order number
details of the issue
any relevant photos or tracking information
We will assist in resolving the issue as quickly as possible.
If a package is returned to us due to:
failed delivery attempts
incorrect address information
refusal of delivery
the customer may be required to pay additional shipping charges to have the order re-delivered.
By placing an order on our website, the customer authorises the shipping carrier to leave the parcel at the delivery address without requiring a signature, unless otherwise specified at checkout.
If a parcel is left at the delivery location in accordance with the carrier’s procedures, the delivery will be considered successfully completed.
We are not responsible for parcels that are lost, stolen, or damaged after being marked as delivered by the shipping carrier, except where required under Australian Consumer Law.
For deliveries to commercial or business premises, it is the customer’s responsibility to ensure that someone is available to receive the delivery during normal business hours.
If delivery cannot be completed due to:
the premises being closed
restricted site access
incorrect delivery information
the carrier may return the parcel to the depot or to us.
Additional re-delivery or handling fees may apply.
Shipping carriers may provide proof of delivery, which can include:
delivery confirmation scans
GPS delivery location confirmation
delivery photographs
signature confirmation (where applicable)
Where the shipping provider confirms successful delivery using these methods, the order will be considered delivered.
While we aim to dispatch orders promptly, we are not responsible for delivery delays caused by:
courier service disruptions
peak shipping periods
extreme weather events
industrial action
events outside our reasonable control
Delivery timeframes are estimates only and are not guaranteed.
For large or bulky orders, the carrier may require:
access for commercial delivery vehicles
assistance with unloading
delivery to a ground-floor entry point only
Customers are responsible for ensuring the delivery location is suitable and accessible.
If an order is returned due to:
an incorrect delivery address
refusal of delivery
failure to collect from a depot
the customer may be required to pay additional shipping costs before the order can be re-dispatched.